Shipping policy

At Novokart, we are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy outlines our order processing times, delivery estimates, and shipping procedures.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom.

2. Order Processing

  • Handling Time: 1–2 business days

  • Orders are processed Monday to Friday, excluding UK public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

3. Delivery Time

  • Estimated Delivery Time: 3–4 business days within the United Kingdom.

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before your payment is completed.

Where free shipping is offered, this will be clearly indicated on the product page or during checkout.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout, where available.

If you have not received your tracking details after your order has been dispatched, please contact our Customer Support Team.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the courier to investigate the issue and provide an appropriate solution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed. Please contact us immediately if you need to update your shipping details before your order has been dispatched.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Novokart
77 Vallance Rd
London E1 5BS
United Kingdom

Email: service@novokart.com
Phone: +44 20 7403 2380

We appreciate your trust in Novokart and are committed to providing a reliable delivery experience and excellent customer service.