Privacy policy

At Novokart, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Novokart
77 Vallance Rd
London E1 5BS
United Kingdom

Email: service@novokart.com
Phone: +44 20 7403 2380

2. Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase history

  • Payment information (processed securely by third-party payment providers)

  • IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate with you about your orders

  • Improve our website and customer experience

  • Prevent fraud and enhance website security

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have given your consent

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment service providers

  • Shipping and delivery partners

  • Website hosting and IT service providers

  • Professional advisers and legal authorities where required by law

All third parties are required to protect your personal information and process it securely.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website performance, and support essential website functions.

You can manage your cookie preferences through your browser settings.

6. Data Security

We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or loss.

Although we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your data where applicable

  • Restrict or object to certain processing

  • Request a copy of your personal data in a portable format

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Novokart
77 Vallance Rd
London E1 5BS
United Kingdom

Email: service@novokart.com


Phone: +44 20 7403 2380