Refund policy

At Novokart, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return eligible items in accordance with this Return & Refund Policy. This policy is intended to comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all included accessories.

  • Proof of purchase (such as your order confirmation or receipt) is required.

Returns requested after the 30-day return period may not be accepted.

2. Free Returns

We offer free return shipping for eligible returns within the United Kingdom.

  • Free return shipping

  • No restocking fees

  • No final sale exclusions

Please contact our customer support team before returning your item so we can provide return instructions.

3. How to Start a Return

To request a return, please contact us using the details below:

Email: service@novokart.com
Phone: +44 20 7403 2380

Please include:

  • Your full name

  • Your order number

  • The reason for your return

Returns sent without prior authorisation may experience processing delays.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days.

  • Your bank or payment provider may require additional time to complete the transaction.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible after delivery.

Where appropriate under UK consumer law, we will provide one of the following remedies:

  • Replacement

  • Repair

  • Full refund

There will be no charge for returning damaged, faulty, or incorrectly supplied items.

6. Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer protection legislation. If goods are faulty, not as described, or unfit for purpose, you may be entitled to additional remedies under the Consumer Rights Act 2015.

7. Order Processing & Delivery

  • Handling Time: 1–2 business days

  • Estimated Delivery Time: 3–4 business days within the United Kingdom

Delivery times are estimates and may vary depending on courier operations and other circumstances beyond our control.

8. Contact Information

Novokart
77 Vallance Rd
London E1 5BS
United Kingdom

Email: service@novokart.com


Phone: +44 20 7403 2380