1. Where is Novokart located?

Novokart is based in the United Kingdom.

Address:
77 Vallance Rd
London E1 5BS
United Kingdom

2. How can I contact Novokart?

You can contact our customer support team using the details below:

Email: service@novokart.com
Phone: +44 20 7403 2380

We aim to respond to all enquiries within 24 business hours.

3. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

Orders are processed Monday to Friday, excluding UK public holidays.

4. How long does delivery take?

Delivery within the United Kingdom usually takes 3–4 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary due to courier delays or circumstances outside our control.

5. Do you provide order tracking?

Yes. Once your order has been shipped, you will receive a dispatch confirmation email with tracking information where available.

If you cannot find your tracking email, please check your spam or junk folder.

6. What is your return policy?

We offer a 30-day return window from the date you receive your order.

Our return policy includes:

• Free return shipping

• No restocking fees

• No final sale exclusions

Please review our Return & Refund Policy for full details.

7. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are normally processed within 5–10 business days.

The time required for the funds to appear in your account depends on your bank or payment provider.

8. What if I receive a damaged or incorrect item?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please provide your order number and any relevant details so our team can assist you.

9. What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit and debit cards.

All payments are processed securely through trusted payment providers.

10. Is my payment information secure?

Yes. We use secure payment processing and encryption technology to help protect your personal and payment information.

We do not store your complete card details.

11. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible and we will do our best to assist.

Once an order has been dispatched, changes or cancellations may not be possible.

12. Do you offer customer support?

Yes. Our support team is available to help with questions about products, orders, shipping, and returns.

Customer Support:

Novokart
77 Vallance Rd
London E1 5BS
United Kingdom

Email: service@novokart.com

Phone: +44 20 7403 2380